AMP Auditor & Billing Specialist

DEPARTMENT:          Conservation
REPORTS TO:             Director of Conservation
SALARY:                        $25 – $28/hour/Full-time



The AMP (Appliance Management Program) Auditor/Billing Specialist conducts baseload residential appliance audits, revisits and emergency requests, replaces incandescent lights with energy efficient LED lights, completes work orders, documentation, appliance orders, and educates the client on energy conservation. The AMP Auditor & Billing Specialist also bills the work they perform in addition to the AMP’s performed by the WAP Auditors.


  • Perform home baseload energy evaluations in support of DOE and utility funded energy efficiency programs.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Maintain confidentiality of client, employees, and agency information in accordance with federal and state laws and funding source requirements.
  • Use diagnostic equipment to measure electric consumption of appliances.
  • Provides client energy conservation education.
  • Analyze utility bills including breaking out base-load usage software from heating and cooling usage.
  • Prepares referrals for weatherization and heating system eligible clients when opportunities are observed.
  • Complete required documentation and submits it to administration in a timely manner.
  • Maintain program records according to established standards.
  • Ensure compliance with program/department, agency and /or funding source requirements, as well as Self Help Inc. policies and procedures.
  • Schedules appointments as necessary.
  • Attend and participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Other duties as assigned.


  • Maintains a valid driver’s license, reliable transportation and ability to meet insurance standards.
  • Ability to communicate technical terms to a diverse client base.
  • Strong computer skills with the ability to use tablets remotely to log in baseload energy evaluations.
  • Ability to calculate dimensions, area and volume.
  • Commitment to working with people of different backgrounds and income levels.
  • Ability to select the appropriate LED light to replace an incandescent lamp while maintaining or improving lighting levels.
  • Demonstrates ability to retain and apply regulatory policy requirements for selecting measures using Utility-approved priority lists.
  • Ability to meter an electrical devices and appliances to determine their annual energy consumption.


  • Have a full range of mobility in the upper and lower body.
  • Ability to ascend and descend stairs.
  • Ability to drive for extended periods of time.
  • Ability to reach overhead for extended periods of time.
  • Ability to work in various positions including but not limited to: stooping, bending, kneeling, sitting, standing and squatting for extended periods of time.
  • Ability to lift, pull and push materials and equipment and appliances to complete assigned tasks.
  • Ability to lift 30 lbs. frequently and up to 75 lbs occasionally.


Travel within the state is required.  As part of the responsibilities of this position, the AMP Auditor will have direct or incidental contact with clients served by Self Help Inc. in various programs funded or administered through the Executive Office of Health and Human Services.  A successful background check is required.

SHI is an equal opportunity employer and will not discriminate on the basis of race, creed, color, sex, national origin, age, disability, religion, ancestry, marital status or sexual preference, political or union affiliation.

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