Community Outreach Coordinator

TITLE: Community Outreach Coordinator


REPORTS TO:  Leslie Dunn, Asst. Director of Planning and Development

Date:  October 6, 2021




Provide comprehensive outreach, intake, assessment, and case management services to residents within our 31 town catchment area, in order to improve their health, safety, economic self-sufficiency, and to reduce social isolation. Provide outreach services within Self Help Inc.’s service area to community based organizations to ensure eligible residents and programs are aware of Self Help Inc. Programs. Oversee and manage 2 days of operations at out Attleboro Food Bank.

Community Outreach Essential Functions

  • Perform face to face/virtual intake/interview to fully assess client strengths, needs, and identify the range of available programs and services that will best meet the identified needs of the client. Gather client information, identify needed services, and facilitate referral and assist clients with application processes.
  • Participate in the agency annual Community Action Plan, and provide reporting on services and outcomes three times per year.
  • Develop and maintain a current resource manual of SHI’s service area and contiguous areas and use to provide information, outreach and referral to resources and programs.
  • Develop and disseminate Agency newsletter (frequency TBD) to clients, community members and Board of Directors. Including updates from SHI programs, community events and current relevant news and initiatives.
  • Provide community outreach to different social service agencies to systematically and continually inform the community of available SHI programs.
  • Provide general Information and referral Services to customers and potential customers of agency and community at-large.
  • Participate in area-wide workshops, cultural/community events to promote Self Help services and programs and identify individuals in need of services.
  • Outreach to community through distribution of agency materials and educational materials.
  • Participate on area boards, coalitions, and other organizations to collaborate on projects that improve services for low income families.
  • Under the direction of the Assistant Director of Planning and Development, process SHI CARES Rental Assistance Applications (documentation gathering, outreach, payment processing, etc).
  • Under the direction of the Assistant Director of Planning and Development, oversee SHI SNAP application assistance program (outreach/billing/application assistance at community sites), and provide direct SNAP application/recertification’s assistance, including compiling eligibility documents and follow-up. Participate in SNAP Outreach Partner required Trainings.
  • Ensure all client data gets entered into Agencies Client Management System, Engage. Participate in bi-weekly Engage trainings as needed.
  • Assist with agency wide special projects, and other duties as assigned.

 Food Bank Essential Duties

  • Orders food and coordinates delivery or pick up from the Greater Boston Food Bank Regional Location and community donors.
  • Recruits and trains volunteers for various pantry responsibilities.
  • Supervises and schedules volunteers who cover the pantry on set days/hours
  • Assist with stocking pantry shelves and bagging food for clients.
  • Keeps pantry, store room, freezer and refrigerator clean and stocked and in compliance with established standards from the Department of Health.
  • Maintains requested statistics on food bank visits for the agency and the Greater Boston Food bank monthly report.
  • Ensure all client data gets entered into Agencies Client Management System, Engage. Participate in bi-weekly Engage trainings as needed.
  • Tracks all expenses and submits invoices for payment.
  • Tracks all community food/monetary donations and works to establish new partners and donors.
  • Participate in the agency annual Community Action Plan, and provide reporting on services and client outcomes three times per year.
  • Coordinates various licenses: Greater Boston Food Bank Food Bank (Food Service and Food Safety Manager) and the Department of Health


  1. Flexibility
  2. Communication proficiency
  3. Client Focus
  4. Technical Capacity
  5. Collaboration Skills

Supervisory Responsibilities

Food Bank Volunteers

Work Environment

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  This position will also provide services out in the community and at other SHI satellite sites (primarily Brockton and Attleboro).

Physical Demands

This position would require the ability to open filing cabinets, bend or stand as necessary.  Must be able to lift 30-40 lbs.

Position Type and Expected Hours of Work

This is a full-time position 35 hours per week/52 weeks per year.  Flexible schedule, occasional evening and/or weekend hours may be required.  Two days per week is expected to be spent at the Brockton office and two days at the Attleboro office.  Option for 1 day to work remotely.


Travel within the SHI catchment area and between the Self Help Inc. main office in Brockton and the Food Bank site in Attleboro, is expected for this position and approved mileage is reimbursed.

Required Education and Experience

  • High School Diploma (or equivalent) with three-five years directly related experience, as an outreach worker or case manager to low income, Elderly and/or disadvantaged individuals and families.
  • Demonstrated ability to conduct effective client interviews and develop client case management plans and to document plans and client outcomes.
  • Demonstrated knowledge of community resources available to low income households.
  • Ability to understand and interpret complex government guidelines and regulations.
  • Strong computer skills, including experience working with database, word processing and spreadsheet applications. (MS Office Suite Word, Outlook, Publisher, Excel)
  • Ability to independently travel to all program sites or other meeting locations (Valid Ma. Driver’s License and car required).

Preferred Education and Experience

Associates or Bachelor’s Degree in Social Work/Human Services preferred.


SHI is an equal opportunity employer and will not discriminate on the basis of race, creed, color, sex, national origin, age, disability, religion, ancestry, marital status or sexual preference, political or union affiliation.  Compensation includes a comprehensive benefits package and salary commensurate with experience, and other nonprofit organizations of similar size, scope and mission.

To apply:  Please send your resume and cover letter to Leslie Dunn at or Mail it to:

Self Help Inc.

45 Pearl Street

Brockton, MA 02301

Attn:  Leslie Dunn


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