Home Energy Assistance Program Alert

February 3, 2021

Due to the Pandemic, newly implemented staff safety protocols, and state mandated office space occupancy limits we have been working with reduced staff capacity.  This is delaying the release of client eligibility, incomplete and denial notices.  While our offices are closed to the public Self Help Inc. and the Home Energy Assistance Team continues to process applications, provide intake for new clients, and notify vendors of approved client benefit levels.

We want to remind all clients that if you do not have heat because your system isn’t working please contact 508-580-4481, if you don’t have fuel or utility service please contact our Home Energy Assistance Department at 508-588-5440.

Please continue to monitor this website as it will be updated. You can also check the status of your application by accessing our 24/7 automated system by calling 508-588-5440 and select option 1 and then follow the prompts.

Thank you for your patience and understanding during this difficult time.