Fuel Assistance Program

2020 Census

Get the Help You Need Paying Your Heating Bills

13,233 households were warmer last winter because of help received from Self Help, Inc. and the Fuel Assistance Program. We want residents throughout our service areas to know that Fuel Assistance can lower their heating bills through discounts and savings options of the Low-income Home Energy Assistance Program (LIHEAP) and Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP) administered by the Commonwealth of Massachusetts.

Those who qualify can also benefit from discounts on utility bills. Over a 12-month period, this can mean big savings to a household. Self Help is out to make sure more people know about fuel assistance, discount rates, and energy efficiency. Households that participate in the Fuel Assistance program are automatically enrolled in energy discount rates from utility companies.

Fuel Assistance works closely with the Weatherization and HEART-WAP programs to coordinate eligibility efforts. This allows for additional assistance to clients who have used up their Fuel Assistance benefits. Self Help works with volunteer agencies within our service area to provide trained volunteers to take applications within the community, thereby making access to Fuel Assistance more convenient, especially for the senior citizens within each community.



Currently, Self Help Fuel Assistance and Energy Conservation programs serves residents in 26 different cities and towns in Massachusetts.

Go to the Locations page


Income Eligibility

Find out if you are eligible — Any low-income household whose gross yearly income falls at or below the income guidelines may qualify.

Go to the Income Eligibility page →


Book an Appointment

If you are facing no heat, a shut off notice from a utility or are nearly out of fuel, your first step is to schedule an intake appointment.

Go to the Book and Appointment page →



Low income home energy assistance program forms. These are forms that will help determine whether you qualify for Fuel Assistance.

Go to the LIHEAP Forms page →


What Do I Bring When I Apply?

Get information regarding required documentation needed for your LIHEAP application including Picture ID, Proof of income and recent bills.

Go to the What To Bring page →


Energy Conservation

Along with fuel assistance, there is also a weatherization assistance program which helps reduce the cost of energy for low-income families.

Go to the Energy Conservation page →